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TOG NEWS

NHAI considers using ranking system to improve toll plaza services
By TOG News Service
Feb 12, 2018

TOG News Service, OMAN, FEB 12, 2018: THE Chairperson of the National Highways Authority of India (NHAI), Mr Deepak Kumar, stated the NHAI was considering using a competitive spirit between the toll plazas throughout the nation, so as to drive them to improve their amenities and services. This would ultimately provide more convenience to highway users. Thus to such end, Mr Kumar stated that a ranking system would be put in place, wherein three best toll plazas would be identified in every quarter. Their names would be published on the NHAI website.

Such efforts come in furtherance of the country-wide drive launched by the NHAI on February 10, 2018, to address issues that affect highway users, such as ease of tolling, electronic tolling/FASTag lane, cleanliness at toll plazas, behavior of the toll plaza staff, deployment of marshals, cleanliness of toilets, functioning of Highway Nest (Mini), wayside amenities and availability of ambulance and cranes in case of any emergency on the highway. Chairman, NHAI Shri Deepak Kumar directed all field Highway Operation Unit officers through video conference on February 09, 2018 to visit at least two toll plazas each across the country and check the above facilities personally to improve the users convenience. Accordingly, a massive drive was launched on more than 300 toll plazas simultaneously across the country by the Highway Operation Division on February 10, 2018. The Highway Operation Officers visited toll plazas and addressed issues of user convenience and took feedback from the people.